Useful information

Below you will find useful information regarding your trip with MS Norröna. If you can't find all the answers to your questions here, please don't hesitate to contact us on +298 345900 or office@smyrilline.com

Accommodation
Normal check-in time is between 14.00-16.00 and check-out is before 11.00, unless otherwise stated on the travel document.

Alcohol
Wine, spirits and beer (over 2,25%) are not sold in common stores, but only in Rúsdrekkasølan Landins stores, who have national monopoly on alcohol. The legal drinking age is 18 years. 

Banks
Banks are usually open Monday to Friday 10.00-16.00. Banks are closed on all public holidays.

Climate
The Faroe Islands have mild winters and chill summers. The weather can change within an hour and often you can experience all four seasons in one day. The weather forecast can be found here yr.no

Credit card
All regular international credit cards are usually accepted. However, it is always a good idea to bring cash as well. 

Currency
The Danish Krone is used in the Faroe Islands. Although most places on the mainland accept credit cards, there are other places (usually on the remote islands) where only cash is accepted. If you plan to travel to these locations, it is a good idea to bring along cash.

Distance
The distance between Hirtshals and Tórshavn is 575 nautical miles. (1 mile = 1852 meters)

Electric vehicles
When visiting the Faroe Islands with your electric vehicle you will need an RFID tag to charge your EV, which can be obtained at the SEV headquarter in Tórshavn. Payment for the RFID tag must be made in advance. For further information please visit sev.fo

Electricity
220 volt. The common electric outlet in Europe with two pins. Please bring along an adapter, if you are uncertain. 

Excursions
North Atlantic Cruise excursions: There are two excursions in the Faroe Islands arranged by Smyril Line. On Mondays it is possible to go to Kirkjubøur and on Thursdays to Gjógv. We recommend booking excursions at least one week before departure to ensure that there is space. 

Summer excursions: We offer bus and hiking tours with Danish and English speaking guides. For further information please see excursions.fo.

There are also other activities on the Faroe Islands, for example fishing, diving, and hiking and so on. Please see visitfaroeislands.com for further information. 

Holiday homes
When booking a holiday home in the Faroe Islands heat and electricity is included and bed linen, towels etc. is not included. End cleaning is mandatory and is included in the price. Bed linen can be rented at the time of the booking.

Information
Information about the Faroe Islands can be found on visitfaroeislands.com 

Passport/Visa
Scandinavian and EU citizen do not require a VISA, however, at all times it is necessary to bring along a valid passport. The traveller is always responsible to have valid travel documents to show when necessary. You can read more here

Post office
You can find a post office in all the larger cities and in some villages. They are usually open Monday to Friday 09.30 – 16.00.

Public transport
Please visit ssl.fo for bus and ferry transport on the Faroe Islands. The buses/ferries operate every day; however, not that often to the smaller islands and villages. In the capital, Tórshavn, there are free buses driving around the town.

Road maps
Road maps can usually be bought in the reception on board. The Tourist Information centres in the Faroe Island do also have several maps available.

Shops
Shops are usually open Monday to Friday from 09.30-17.30, Saturday 10.00-14.00 and Sunday the shops are closed. Tank stations and supermarkets are usually open until 22.00-23.00. 

Smoking
Smoking is prohibited in all indoor public areas. 

Telephones
There is a phone connection on every Islands. However, you can expect no connection when hiking in the mountains. 

Time zone
Time in the Faroe Islands is measured using Greenwich Mean Time (GMT) during the winter months and GMT + 1 hours during the summer. 

Tunnels
The Faroe Islands is connected with many tunnels; some are single-track roads, however the majority are two-track roads. There are two sub-sea tunnels in the Faroe Islands, both of which charge a toll payment of DKK 100 (approx. € 13) for a return trip.  

Useful numbers in case of emergency
Emergency services:112
Emergency medical service:1870
Police: +298 351448
Emergency dentist: +298 314544

Winter tires
Winter tires are mandatory on the Faroe Islands in the winter season. 

Accommodation
Normal check-in time is between 14.00-16.00 and check-out is before 11.00, unless otherwise stated on the travel document. If you have booked a package in Iceland, you will also receive vouchers. You will receive the vouchers, when you have paid the full amount. 

Alcohol
Wine, spirits and beer (over 2,25%) are not sold in common stores, but only in Vínbúðin stores, who have national monopoly on alcohol. The legal drinking age is 20 years.

Banks
Banks are usually open weekdays 09.15-16.00. 

Climate
Thanks to the Gulf Stream, Iceland enjoys a cool temperate ocean climate: cool in summer and fairly mild in winter. However, the weather is very changeable and tourists should be prepared for the unexpected. In the wintertime you can expect to see the northern lights. 

Credit cards
All regular international credit cards are usually accepted. However, it is always a good idea to bring cash as well.

Crossing rivers in the highlands
In most of the highland routes, you must cross rivers without bridges. Most of them are easy to cross, however some of them might be deep and difficult to cross. Every year many drivers – Icelandic as well as foreigners – get in trouble when crossing. Be aware of the circumstances and do not take any risks. If in doubt, wait for someone else to come along. When crossing a river keep in mind that you cross it with the current and not against it. Be aware that the brake’s functions might be reduced after the crossing.

Currency
Iceland has their own currency: Icelandic Kronur. 

Distance
Distance Hirtshals – Seyðisfjörður 860 nautical miles. Distance Tórshavn – Seyðisfjörður 286 nautical miles (1 mile = 1852 meters).

The distance between Seyðisfjörður and Reykjavík is around 700 km and takes about 7-8 hours to drive.

Driving in the inner highlands
The highland routes are only open 2-3 months every summer. Even in the midsummer, they can be difficult to drive. The most important thing is that you have a 4WD car. You must stick to the marked routes, because of your own safety and for the safety of the vulnerable nature. 

There are no shops or tank stations, so remember to bring everything with you, that you might need. You will need maps, food, warm and wind resistant clothes, plenty of fuel, rope and a shovel. Please note that there might not be a phone connection in the inner parts of the country. Be aware of other drivers and provide help, if needed. 

It is advisable to seek information about your route before starting your journey into the highlands. Please find information on road conditions here vegagerdin.is. In most tank stations, you can get maps that show which areas in the highlands are closed/opened in the season.  

Electricity
220 volt. The common electric outlet in Europe with two pins, however there might be some American outlets. Please bring along an adapter, if you are uncertain. 

Excursions
North Atlantic Cruise: There are two excursions in Iceland arranged by Smyril Line. On Tuesday, it is possible to go to Mývatn and Wednesday Lake Lögurinn. We recommend booking excursions at least one week before departure to ensure that there is space. 

There are many different activities in Iceland, for example hiking, bathing in naturally heated water, whale watching, fishing, snow scooter riding just to mention a few. Your travel agent will help you book that. 

Holiday homes
When you book a holiday home in Iceland bed linen, towels, heat and electricity are usually included in the price. The customer is responsible for the end cleaning and is expected to vacuum, clean all surfaces, wash the floors, bathroom, kitchen incl. refrigerator and oven, clean the windows and empty the trash. Before leaving, the guests are kindly asked to leave a copy of the house description.

In case of emergency
Emergency services:112
Emergency medical service: +354 5432000
Police: +354 444-1000
Emergency dentist: +354 575-0505

Information
Information about Iceland can be found on visiticeland.com 

Passport/VISA
Iceland joined the Schengen states on March 25, 2001, an agreement of 26 states to abolish checks at their common borders on the movement of persons and facilitate the transport and movement of goods at those borders.

The validity of the passport or recognized ID card must be at least three months beyond the proposed stay, except for citizens of EEA/EFTA countries. Those documents only need to be valid beyond the stay in Iceland.

For information on passport and visa requirements, visit the website utl.is

Post office
You can find a post office in all the larger towns and in some villages. They are usually open Monday to Friday 08.30 – 16.30.

Road maps
It is possible to buy road maps in the reception on board or in tourist information centres in Iceland.

Shops
Shops are usually open Monday to Thursday from 10.00-19.00, Friday 10.00-19.30, Saturday 10.00-18.00 and Sunday 12.00-18.00. Tank stations and supermarkets are usually open until 22.00-23.00.

Smoking
Smoking is prohibited in all indoor public areas. 

Telephones
Iceland has good roaming coverage for most major European providers. Please note that there might not be any connection in the highlands and unhabituated areas. You can buy GSM cards at any tank station around the country. 

Time zone
Greenwich Mean Time (GMT) throughout the year. Unlike most countries in Europe, Summer (Daylight-Saving) Time is not observed in Iceland.

Transportation
There are several ways of getting around in Iceland. You can go by air, bus, ferry or you can rent a car. Please see more on transportation here

Voucher
If you have booked a package in Iceland, you will also receive vouchers. You will receive the vouchers, when you have paid the full amount.

Winter tires
Winter tires are compulsory in Iceland in the winter season. 

Activities
Please see smyrilline.com/norrona/ for information about the different activities on board. Please keep in mind that some restaurants and activities may be closed, because of bad weather or few passengers. 

Arrival and departure times
Please see arrival and departure times here smyrilline.com.

Baby carriage
You may bring your baby carriage on board, however for safety reasons the baby carriage must not be left in the corridors, but must be kept inside the cabin.

Baby cot
You can pre-book a baby cot before departure or rent it on board. We charge 150 DKK/€ 20 for the rental of the baby cot. The price includes bed linen.

Blankets and pillows
It is possible to book blankets and pillows in the reception onboard. They are DKK 50 each and the pillows are DKK 30 each.

Cabins
The cabins are not assigned by the sales office, but by the crew onboard before every departure. Therefore, it is not possible to book a certain cabin number, deck or a cabin in the front/back of the ship. If you have booked a shared cabin, you cannot book an upper/lower berth. However, you are more than welcome to make a request. 

We have several types of cabins; 2 berth cabins (with or without window), 4 berth cabins (with or without window), double bed cabins, De Luxe cabins, a suite, family cabins with connecting doors, shared 4 berth cabins and shared couchettes. You can read more about the cabins here.  

All cabins have a hair dryer, TV, bed linen, closet, bathroom, desk, chair and one towel per berth. Cabins with windows have a minibar (€ 30 if pre booked). There is no shampoo, extra towels or a kettle in the cabins.

Car deck
The car deck will often be crammed with regular cars, trucks, campers and so on, so be aware that there will be limited space between the vehicles. Please remember the hand brake. For safety reasons the car deck is closed during the journey. 

Check-in
All passengers, with the exception of the driver, are kindly asked to go onboard via the gangway. When going ashore all passengers are asked to be in the car. 

The crew strives for an efficient loading/unloading of the car deck, however please expect waiting time when checking in, driving onboard and going ashore. In the high season, there can be up to 800 cars with MS Norröna and therefore the waiting time can be up to one hour. 

Check in Hirtshals: Fjord Line, Container kajen 4, DK-9850 Hirtshals, Denmark.
Check in Tórshavn: Eystarabryggja 2, FO-100 Tórshavn, Faroe Islands.
Check in Seyðisfjörður: Fjarðargata 8, IS-710 Seyðisfjörður, Iceland. 
Check in times can be found here.  

Check-out
Passengers are kindly asked to leave the cabins approximately 2 hours before arrival. The check-out times may vary and will be announced onboard. 

Cleaning onboard
Service is only provided for those, who are on the North Atlantic Cruise. Sunday and Thursday normal service (Change of towels, if needed), emptying of the garbage, bathroom cleaning, bed will be made and the cabin will be vacuumed, if possible. On Tuesday when in Iceland you will get full service (cabin will be made as new). 

Passengers, who are not on the North Atlantic Cruise, will not get any service, however if you need anything you are welcome to contact the reception onboard. 

Clothing
When travelling to the Faroe Islands and Iceland it is advisable to bring warm clothes, raincoat/trousers, good shoes, wind resistant coats etc. Remember your swimsuit, if you are going to Iceland, because there are a lot of naturally heated swimming pools. Onboard MS Norröna there is no “dress code”. 

Couchettes
Couchettes are perfect for the budget-conscious and are offered for 1-6 travelers. The doors to a couchette cannot be locked and toilets and shared shower facilities are situated in the corridor. The couchettes are gender specific compartments. There are six bunk beds in each couchette compartment and the couchettes are located on deck 2 (below the car deck). If you are 3-6 paying persons travelling together, it is possible to book a couchette compartment for yourselves.

Bed linen, duvet and pillow is not included in the couchette price, but it is possible to pre-book a bed linen package for € 9 per person or rent it onboard for € 20 per person. A bed linen package includes a duvet, pillow, bed sheet and towel. 

Currency on board
Currency onboard is DKK. However, you can pay with EUR, NOK, USD, GBP, SEK and ISK notes (not coins) and in this regard, the ship’s exchange rate of the day is the valid one. It is advisable to exchange money before you go onboard.

All major credit cards are accepted onboard. Sometimes the internet connection is unreliable and it is best, if you bring an extra card and some cash with you. 

Drinking water onboard
The tab water onboard MS Norröna has been cleaned and is drinkable.

Electricity
220 volt. The common electric outlet in Europe with two pins. Please bring along an adapter, if you are uncertain. Charging of batteries in electric cars, caravans, auto campers etc. is not allowed onboard MS Norröna. Gas cylinders must be off while onboard. 

Elevator
There are two elevators in the front of the ship and two in the back. All decks can be accessed with the elevator, except deck 1, where the swimming pool and fitness room are located. If you have mobility issues, please state that when booking, so we can try to give you a cabin near the elevator.

Food and beverages
You are welcome to bring your own food and beverages, however you may not bring your own food to the restaurants/bars and other public areas, where it is stated. 

Please see what you are allowed to import to the Faroe Islands, Iceland and Denmark:

Import Faroe Islands
Import Iceland
Import Denmark  

Frozen goods and luggage
Passengers can carry up to 50 kg of frozen goods per booking or up to 1/2 m3 and luggage up to 50 kg without any extra charge. For further information regarding the delivery of the frozen goods, please contact the check-in staff. Frozen goods must be labeled with the name and address of the owner. However, it is not allowed to bring frozen goods to Iceland. This service is free of charge and Smyril Line takes no responsibility for damaged goods. 

Please note: Transportation of commercial goods has to go through Smyril Line Cargo (tel. +298 309600 or cargo@cargo.fo)

Hospital
MS Norröna is equipped with a hospital. The hospital can supply some medical medicine as required by the authorities. The Chief Officer is the medical officer on board and is able to assist with first aid. The Chief Officer is in direct contact with the main hospital in Tórshavn, if professional advice is needed. If necessary a doctor can be transported to the ship by helicopter or the passenger can be picked up and transported to the nearest hospital. It is possible to get doctor assistance by helicopter in all areas when Norröna is sailing.

Internet and telephone connection
It is possible to purchase internet access onboard in the reception. There is internet access in the lobby, the Diner and in Naust. Please see prices and more here

When sailing with MS Norröna you call via satellite phone. This means that if you call or receive calls the price is much higher than your usual price. 

Liquid gas on board MS Norröna
It is allowed to bring max 20 liters of extra liquid gas on board MS Norröna. The tanks need to be of steel and need to be approved for the purpose. Upon arrival in Iceland: Clients should contact the customs in Iceland upon arrival in order to pay tax of the extra gas. 

Lost and found
If you have lost or forgotten an item onboard please contact the reception onboard MS Norröna. You are welcome to call them on +298 344900 or send an email to reception@norrona.fo. If you would like your forgotten belongings to be sent to your address you will have to pay yourself and state how you would like to pay, when contacting the reception. Belongings forgotten onboard will usually be kept for about 2 months. 

Luggage
Up to approx. 200 kg. personal belonging is allowed. The car deck is closed during the journey; therefore, please bring the luggage that you will need with you to your cabin. If the luggage contains commercial goods, please contact our cargo department. 

Outlets
There are two outlets in the cabins, however none by the bed. 

Pets
Transport of pets is against supplementary charge and according to special regulations as agreed with SML. Pets are not allowed in the cabins onboard. Any violation of this rule will result in a fine of 405 EUR for cleaning. There are dog cages onboard: 2 large cages: 80 cm (W) x 115 cm (H) x 130 cm (D) 6 smaller cages: 80 cm (W) x 55 cm (H) x 130 cm (D). To Iceland: Pets cannot be brought to Iceland. To the Faroe Islands: Please check with local authorities regarding regulations for import of pets to the Faroe Islands: hfs.fo

Practical information before departure
We recommend visiting smyrilline.com for information on departure, arrival, passport, import rules and general terms etc. About 10 days before departure, you will receive an email with useful information about your journey.

Pregnancy
Pregnant passengers can sail with Norröna until week 35 in the pregnancy. This is always at your own risk. In the week 31-35 in the pregnancy there has to be a medical report. Norröna does not have any doctor onboard.

Propane-gas on board MS Norröna
Only gas that already is in the built in tank of the vehicle is allowed. Extra gas tanks are only allowed to bring on board, if they are empty. Due to safety reasons clients are obliged to inform the check in staff that propane gas is in the vehicle. 

Refrigerator/minibar
In cabins with window, it is possible to get a minibar. You can read more about the minibar here

Restaurants
There are three restaurants and one café/bar. Please note that some restaurants and activities may be closed because of the weather few passengers or low season. You can find the meal options and prices here

Seasickness
Anti seasick pills can be purchased at the Reception, if needed.

Ship’s time
Ship's time is Faroese time. Time in the Faroe Islands is measured using Greenwich Mean Time (GMT) during the winter months and GMT + 1 hours during the summer.

Smoking
Smoking is only allowed on open air deck  –  on deck 8. This restriction applies to both passengers and crew. And smoking is not allowed in the cabins on board. Any violation of these rules will result in a fine of 203 EUR.

Special needs
Norröna is equipped with 6 cabins especially facilitating disabled travelers. The cabins are very spacious and are located on deck 5 and 6. They walkway, room and toilet is designed for wheelchair users.

When ordering tickets, information must be provided concerning passengers with reduced physical or mental abilities who would necessitate assistance in following safety instructions. 

Passengers with special needs are kindly asked to meet at check-in no later than 2 1/2 hour prior to departure. Please inform us at check-in about your particular needs, and we will try to help you best (eg. let you park your car near the on-board elevator, help you to and from the disability cabin, etc.). While we do our best, you can expect waiting time in connection with departure and arrival.

Passengers in wheelchairs usually do not have any problems getting around, even on the open deck.

Storage boxes
Passengers have the opportunity to put their luggage in the storage boxes on deck 2 or 7. The boxes are in two sizes: The large box is 88 cm (D), 60 cm (H) and 40 cm (W) and the smaller one is 78 cm (D), 40 cm (H) and 30 cm (W). The cost for using the boxes is DKK 10 for the small one and DKK 20 for the bigger one. It costs every time the box is opened.

Supervision of children
There is no supervision of the children onboard. Parents are at all times responsible for their children, also in the swimming pool and fitness area. Children under the age of 15 are not allowed in the swimming pool and fitness area without their parents. 

Travel documents
When you have paid the full amount, you will receive an email with a travel document. This document will work as a documentation during your whole journey; at check in, in the restaurants onboard and if you booked accommodation. You can print it out or keep it on your smartphone or tablet. If you have booked a package to Iceland, you will also receive vouchers, when you have paid the full amount. Please note that all times stated on the travel document are local times.

Wake-up call
This is not a regular service, but will be on individual request at the reception. If in a Deluxe cabin, the wake-up call can be made via the telephone from the reception.

Cargo
Cars without drivers / reg. number must be booked as cargo. Regarding shipping to the Faroe Islands and Iceland we refer to our cargo department: Tel. +298 309600 or cargo@cargo.fo

Changes in departure/arrival
If there are any changes regarding the arrival/departure time it will be stated on our webpage smyrilline.com. We recommend that you keep yourself updated on your departure wherever you travel from, because there might be some changes, even on short notice. Norröna does not wait for delayed passengers.

Please note that all times stated are local times.

Customs
You can find information about duty and tax-free allowances here.

Further information on your trip
Approximately 10 days before departure, you will receive an email with practical information about your journey. 

General terms
Please find our General Terms here.  

Parking
In Hirtshals it is possible to contact Hirtshals Tourist Office regarding reservation of long term parking. The address is Hirtshals Tourist Office, Dalsagervej 1 (Hirtshals Service & Welcome Center), 9850 Hirtshals, tel. +45 9894 2220.

It is possible to park by the terminal building; however, there are very few spots. It is also possible to park you vehicle at Montra Skaga Hotel for a small fee. You can call them on +45 9894 5500 or email them on skaga@skagahotel.dk.

Travel insurance
Some debit/credit cards include a travel insurance. If you are using an international card, it is advisable to check up on that. Make sure you are have an insurance, when you travel. 

Useful links
Our sailing schedule 
About Faroe Islands visitfaroeislands.com 
About Iceland visiticeland.com

Catalogue 2019

Transportation, roundtrips and cruises in 2019.

View online Catalogue 2019
Contact us

Contact us

Call us or write to us on booking@smyrilline.com for information and booking.

+298 345900

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