Refund guarantee

Smyril Line has over 35 year’s experience in ferry transport and package holidays. We have what it takes to make booking with us hassle-free and secure! 

If you cannot travel because of Covid-19, we have a refund guarantee. 

Transport only – guaranteed refund
The terms below are independent of the departure date but apply to the actual date when the trip was booked.

Customers who book transport only with Norröna the following dates:
From 16th of December 2020 until 28th of February 2021 will be able to cancel their trip free of charge until 28th of February 2021. From 1st of March 2021 until 1st of May we will only charge EUR 55 for cancelled bookings. 

From 1st of May 2021 our usual, and generous, terms and conditions will apply. Detailed information is available here: General Terms and Conditions

Package holidays – your money back within 7 days
When you book a North Atlantic Cruise or a trip that includes hotel accommodation in Iceland, Faroe Islands or Denmark, we guarantee that we will refund your payment within one week if the trip cannot take place because of COVID-19.

Important notice regarding the sailing

Face masks

  • All passengers must wear a face mask at check-in and when boarding and leaving MS Norröna. This applies to both passengers on foot and passengers with a vehicle.
  • We recommend all passengers to wear a face mask, while onboard the ship.
  • Passengers do not need to wear a face mask in their own cabin and when it is possible to sit at a physical distance or when possible to keep a distance on the ship’s outdoor areas.
  • Crew with contact to the passengers will wear face masks, if they are not protected by plexiglass screens.

Traveling from Denmark to the Faroe Islands
Covid-19 test before departure
All people travelling to the Faroe Islands must be tested for Covid-19. The testing of passengers traveling to the Faroe Islands takes place on the harbour in Hirtshals. Travelers with a car will be tested after check-in. Passengers on foot will be tested in the terminal. All passengers will get an email before traveling with information about registration and payment. The price for the test is 390 DKK per person. Children younger than 12 do not need to be tested. The test results will be sent directly to Smyril Line and will be ready during the crossing. Only passengers that are tested positive will be contacted about the test result.

Follow-up test six days after arrival
All travellers staying in the Faroe Islands for more than 6 days, should get a follow-up test six days after arrival. This test is free of charge. Find further information on corona.fo

Traveling from Iceland to the Faroe Islands
Faroese authorities demand that all passengers traveling to the Faroe Islands must be tested for Covid-19. Passengers traveling from Iceland to the Faroe Islands get a test on board. The prices is DKK 390. Children under the age of 12 do not need a test. All passengers will get an email before traveling with information about registration and payment.

Passengers get the test result some hours after arrival in the Faroe Islands. Only passengers that are tested positive will get information about the test result. 

Traveling from Denmark to Iceland
All passangers traveling to Iceland need to have a negative negative PCR test not older than 72 hour before boarding. This negative test needs to be show upon arrival in Iceland.

All passangers will also be tested for COVID-19 in Denmark/Hirtshals before boarding MS Norröna, due to the stopover in the Faroe Islands on the way to Iceland on Mondays. The price for the test is DKK 390. All passengers will get an email before traveling with information about registration and payment.  

Passengers traveling to Iceland do also need a test upon arrival in Seyðisfjørður. The test is free of charge until the 1st of May 2021. Further information regarding testing, registration etc is to be found here: covid.is/english

Follow-up test in Iceland after 5-6 days
As of 19th August all arriving passengers must also do another test 5-6 days later to minimize the risk of a false negative causing infection to spread in the community. This follow-up test is also free of charge. Certain rules reg. quarantine apply. Read more

Exemptions from quarantine
Those who have confirmed with PCR-testing or antibody testing from an EU/EFTA state that they have previously had a COVID-19 infection are exempt from quarantine. All those who present a valid international vaccination certificate for full vaccination with an approved vaccine against COVID-19 are exempt. Read more

Traveling from Iceland to Denmark
When traveling from Iceland to Denmark, Norröna stops on the Faroe Islands for a few hours. Passengers who have Denmark as destination, cannot go ashore but need to stay onboard.

Passengers who have met the Faroe Islands' requirements for the purpose of the journey are to be regarded as passengers between the Faroe Islands and Denmark, therefore they do not need a test before entering Denmark.

Passengers who are in transit in Denmark with a recognizable purpose, or documented holiday stay outside Denmark, as well as transit with regard to return to own permanent residence abroad, are also allowed to enter Denmark.

Passengers in transit need to know that transit must take place without unnecessary delay.

If you need more information please stay updated here.

Covid 19 information

The situation regarding the Coronavirus “COVID-19” has our full attention and we prioritize the safety of our customers and employees very high. We are monitoring updates and guidance from relevant authorities and health organisations in the countries where we operate very closely.

To ensure the safety of our passengers and crew we are taking precautionary measures to prevent the spread of the Coronavirus onboard Norröna. 

- Information posters focused on hygienic measures to prevent the spread of the virus based on the World Health Organisation guidelines.

- Increased the frequency of preventive cleaning and disinfection of “Hand Contact Point Hotspots” such as door handles, access touch pads and telephones.

- Increased possibilities for hand wash and disinfection placed in public areas to ensure good hand hygiene.

- Staff is instructed to stay at home if they experience any of the Covid-19 symtoms. Or if they within the last 14 days, before symptoms occurred, stayed in areas* that are affected with a widespread transmission of Covid-19.

- If a passenger arrives at the ship and shows symptoms of Coronavirus or have a fever, then they will be refused boarding.

In advance of any journey, we encourage all travellers to follow latest guidance from the national health authorities.

Safe to Visit

In order to prepare our tourism industry for the return of visitors, Visit Faroe Islands has joined forces with the best medical capacities in the country to train our leisure and meetings industry in ensuring a safe stay for our
guests.

Companies and organisations that work in leisure and meetings tourism in the Faroe Islands have taken part in an educational course titled: “Corona Virus – Protection and Preventive Measures in the Tourism Industry.”

Staff that completed the course were given a “Safe to Visit” badge. The badge demonstrates that they have been taught to follow public Covid-19 health guidelines and have chosen to adopt the guidelines in their company or organisation.

The Faroese tourism industry is committed to doing everything in our power to reduce the risk of the virus spreading. However, we also need your help. We hope and expect that you will familiarise yourself with and follow the Covid-19 guidelines issued by the Faroese health authorities. 

How to minimise the risk of spreading Covid-19

  • Wash your hands and/or use hand sanitiser frequently – especially before and after touching surfaces that many others also touch, e.g. door handles and lift buttons, etc.
  • Cough or sneeze into your sleeve
  • Avoid shaking hands, kissing on the cheek and hugging
  • Limit physical contact
  • Keep a distance of at least one metre to other people who are not in your group and ask others to show consideration

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