General Terms

The package tour is included in the regulations of the act of package tours. Unless otherwise stated, the following conditions shall apply: 

REGISTRATION/CONCLUSION OF THE AGREEMENT

The contractual obligations between the customer and SML starts upon registration/when participant receipt is issued. Unless otherwise stated these General Terms and Conditions are considered part of the agreement. What has been stated in SML’s program, brochures and sailing lists and/or in any other marketing material concerning the package tour in question is considered part of the package tour agreement, unless any other agreement has been made. In order to be effective, any special agreements based on the customer’s particular requirements must appear in the agreement.

All prices are stated in € and include a couchette onboard. For all car and motorcycle reservations, the maximum vehicle height is 1.90 metres including roof baggage and aerial, and the maximum length is 5.0 metres unless otherwise stated. There is a supplementary fee for all vehicles exceeding these dimensions, as well as for caravans, trailers, etc.

PRICES

Booking fee for telephone ordering is € 14 per person per booking (not applicable to infants 0-4 years). Booking fee for on-line booking is € 7 per person per booking (not applicable to infants 0-4 years).

All price lists are based on the cheapest form of travel (which includes a couchette onboard) unless otherwise stated. Travel package prices, which include accommodation ashore and, which are stated per person, are valid for two adults travelling together unless otherwise stated. Accommodation at hotels and guest houses is in shared double rooms. For persons travelling alone, there is a supplementary fee for a single room. Persons travelling alone in their own car pay the minimum car package for up to two persons. All prices for hostel accommodation are valid for rooms with several beds. Please note that there are different regulations for sleeping bags at the various destinations.

Accommodation in holiday houses does NOT include bed linen, bath towels, tea towels, electricity and post-departure cleaning, unless otherwise stated.

On the arrival day, normal hotel check-in time is from 14.00-16.00 onwards. Hotel check-out time is not later than 11.00 on the departure day.

Accommodation at desti na tions is as stated in the programme/voucher or travel certificate. SML reserves the right to refer passengers to alternative accommodation of a corresponding or better standard in the same vicinity. SML also reserves the right to refer passengers to ferries/ships of a corresponding or better standard. Travel information is provided primarily in Danish or English. Excursions, meals, beverages, accommodation ashore, as well as accompanying services, transfers, transportation ashore or by air are not incl. in prices unless otherwise stated.

Prices for children (ages 5-12 for trans port ation only or 5-11 for packages including accommodation) are based on accommo da tion with their own berth or extra bed in their parents’ cabin/room. Children age 0 to 4 travel free of charge, provided they do not have their own berth/bed. Breakfast for children age 0 to 4 is paid directly to the hotel if not prebooked. The average breakfast price per child per day is approximately € 5.00. Separate berths/beds are available for the same price as for children age 5-12 for transportation only or 5-11 for packages incl. accommodation. There is a maximum of one extra bed per double/twin room. Two extra beds are only possible with few hotels and only by request. An extra bed can be a sofa or mattress, etc.

PETS

Please check with local authorities regarding regulations for import of pets. Transport of pets against supple mentary charge and according to special regula tions as agreed with SML.

FROZEN GOODS

SML’s ships carry frozen goods up to 50 kg per booking without extra charge.

CARRIAGE BY INDEPENDENT CARRIERS

For land and air transport in connection with package tours via independent carriers other terms and conditions may apply for these companies’ part of the package tour. These regulations are supplied when the package tour is booked. Especially the rules con cern ing the check-in time, pets and luggage may vary from one company to another.

TRAVELLING TIMES

All scheduled times, including time of arrival and departure are estimated times, subject to weather conditions.

CHECK-IN

Check-in times prior to departure for passengers WITH cars:

Tórshavn: 1½ hours

Hanstholm and Esbjerg: 1½ hours

Seyðisfjörður: 3 hours

For passengers WITHOUT cars, check-in time is no later than 1 hour prior to departure. SML reserves the right to cancel journeys for persons who have not presented themselves for check-in 1 hour prior to departure. Access to the car deck during the voyage cannot be ensured. Please note that departure time is the time/date which is stated on the ticket. Passengers with special needs are required to check in two hours prior to departure. Please inform check-in personel when travelling under special needs so the right consideration can be shown.

SPECIAL NEEDS

When ordering tickets, information must be provided concerning any passengers with reduced physical or mental abilities which would necessitate assistance in following safety instructions. Please see regulations regard ing "check-in" when travelling under special needs.

PREGNANT PASSENGERS

Pregnant passengers may travel with Norröna up until the 35th week of pregnancy. This is always under own responsibility. Between the 31th and 35th week of pregnancy a doctor’s certificate is required. M/F Norröna does not have an on-board doctor.

PASSPORT

All citizens are to bring ID with picture pre ferably passport. If a traveller does not have EU passport this should be mentioned when the booking is made. The company reserves the right to see id with Picture – preferably pass port.

CABINS

The cabins are at your disposal until 1½ hour before arrival. The time when you are to leave the cabin can vary and is announced on board.

SMOKING REGULATIONS

A new regulation for smoking has been de clar ed by the Home Government in Faroe Islands and were set in force on the 1st of July 2008. This means for the Norröna, that it is only allowed to smoke on open weather decks; this will be in force for both passengers and crew. Violations of the law will be penalty with heavy fines.

LOST GOODS

Personal goods which are found onboard are kept at the head office in Tórshavn 1 month. After that they are delivered to the police station in Tórshavn.

TERMS OF PAYMENT

A deposit of 25% is to be paid upon booking or no later than 72 hours after confirmation. The remainder is payable to SML no later than 30 days prior to departure. For reservations made less than 30 days prior to departure, the full price is payable upon booking. In the event of failure to comply with these regulations, SML reserves the right to cancel reservations and to retain fees in accordance with the terms of cancellation.

There are special terms of payment for groups.

RESERVATIONS

Passengers are responsible for ensuring that the invoice/description of the journey corresponds to the reservations made. The traveller is responsible for ensuring that SML has the correct name as stated in the traveller’s passport at the time a reservation is made.

POST-RESERVATION CHANGES

Changes in a reservation (date, number of persons, names, etc.) no later than 30 days prior to departure will entail an administrative fee of € 14 per person in addition to any resulting changes in the price. Changes in travel packages will be charged an additional fee of € 14 per room per night which is affected by the change. Changes made less than 30 days prior to departure are considered cancellations.

TERMS OF CANCELLATION

In accordance with the legislation governing travel packages, customers bear no respons ibility for cancellation of reservations due to natural catastrophes or similar conditions if, for example, the Ministry of Foreign Affairs or the Ministry of Health advises against travelling to the destination. These terms do not apply in the event that the catastrophe or similar condition was common knowledge when the reservations were made.

Unused travel packages and voyages or parts thereof are not refunded.

VOYAGES (TRANSPORTATION ONLY)

The refund for cancellations made no later than 31 days prior to departure is the first rate less an administrative fee of € 14 per person. The refund for cancellations made between 30 and 15 days prior to departure is 50% of the price of the journey. Cancellations made between 14 and 7 days prior to departure result in forfeiture of 75% of the price of the journey. In the event of cancellation less than 7 days prior to departure, SML is entitled to retain the entire price of the journey.

PACKAGE TOURS

The refund for cancellations made no later than 41 days prior to departure is the first rate less an administrative fee of € 48 per person. The refund for cancellations made between 40 and 15 days prior to departure is 50% of the price of the journey less an administrative fee of € 48 per person. Cancellations made between 14 and 7 days prior to departure result in forfeiture of 75% the price of the journey plus an administrative fee of € 48 per person. In the event of cancellation less than 7 days prior to departure, SML is entitled to retain the entire price of the journey.

In the event of cancellation of airline tickets for which SML cannot obtain a refund from the airline, SML is entitled to retain the price of the airline ticket in addition to the terms of cancellation.

GROUPS

There are special terms of cancellation for groups.

CHANGES/CANCELLATION BY SML BEFORE DEPARTURE

Passengers are entitled to keep updated in regards to arrival and departure. Information about departure/arrival is available on phone +298345800 or on www.smyril-line.com.

If the package tour is cancelled by SML before departure or cannot be accomplished as agreed, the customer must be notified as soon as possible. However, this does not apply for minor changes/trivialities. At the same time as changes/cancellations are announced, SML must inform the customer about the possibility to complain. The customer may terminate the agreement and have any amount refunded that has been paid according to the agreement, or take part in another package tour of his/her own choice, if SML can offer this without disproportionate costs or losses. Within adequate time after receipt of the notification of change, the customer must notify SML. If the customer chooses to participate in a package tour of a higher value than the one originally booked, the customer must pay the price difference. If the package tour has a lower value than the one originally booked, SML must refund the price difference.

Responsibility and exemption from re sponsibility for SML in case of changes etc.: If the customer suffers a loss due to SML’s changes or as a consequence of cancellation of the package tour, the customer has a claim for a refund in correspondence with general refund regulations, unless the cancella tion/deficiency is caused by the fact that the number of travellers mentioned in the agree ment has not been registered – that a certain percentage of travellers has been not achieved and that SML has notified the customer of this no later than 14 days before departure (for shorter excursions/ bus journeys a shorter time of notice may apply) or that the loss is caused by a third party or external circumstances of no relevance to the package tour, and that SML or anyone, for whom SML is responsible, could not have foreseen these circumstances by applying adequate care when entering the agreement or could have avoided or averted them i.e. force majeure or circumstances similar to force majeure. SML does not enter into the statutory, objectively based responsibility that may lie with carriers, hotels and other collaborators. SML does not assume any responsibility for irrelevant third party damages on persons or for lost, stolen or destroyed luggage/vehicles etc. For the boat journey SML’s travelling regulations apply. Reference is made to the timetable.

Complaints and limitation of liability: If the customer finds any deficiencies during the journey or in relation to the destination, he/she must notify SML or the service provider in question to make it possible for them to remedy the deficiency. A deficiency occurs, if the traveller does not receive the services and performances that through catalogues, advertisements or special agreements with SML have been stated on the participant receipt, or the performances are of a poorer quality than what was agreed or guaranteed. If SML shall remedy the deficiency, the customer cannot claim a proportional reduction or terminate the agreement. If remedying may cause SML disproportionate costs or considerable disadvantages, the customer may be referred to claim a proportional price reduction or to cancel. Refund claims must be proposed to SML or the intermediary within reasonable time after the journey has ended. At the same time SML limit their responsibility for deficiencies and damages to the same extent as the following international conventions that may apply for the service providers, who are to blame for the deficient part of the package tour: For air carriage: The Warsaw Convention; For sea carriage: The Athens Convention; For train carriage: The convention for international rail road transports.

Travellers’ accident insurance: As very low refunds are often paid according to the international conventions, and as the traveller must pay any costs concerning medical care and ambulance transportation, we recomm end travellers to take out a travellers’ accident insurance. Ask our travel consultants for details.

NO-SHOW

Customer’s obligations – failure to appear – unused services: If the customer has not cancelled the package tour, and/or if the traveller does not appear at the stated time and place for departure or home journey, or if the customer is not able to commence or finish the journey due to missing travelling documents, e.g. valid passport, necessary visa or vaccination documents etc., SML is entitled to charge the total price of the package tour. This also applies, if the customer is expelled due to repeated gross negligence of the regulations of the carrier, hotel, etc. If a customer fails to appear to the stated transports or in any other way fails to use the performances included in the package tour, he cannot claim compensation for any unused performances/services. The customer must keep himself informed of the time of the home journey in case he has booked a round trip on his own or for some other reason has left his travelling group. Further he must obey any regulations for reconfirming airline distances that are included in individual journeys and package tours without the assistance of a conductor. Failing reconfirmation means that the airlines are entitled to make the booked seats available to other parties.

Applicable law and venue: All claims deriving from a package tour, for which the above conditions have been approved, are adjusted according to Danish law. Venue for disputes: The Copenhagen Maritime and Commercial Court.

TRAVEL DOCUMENTS

All travellers must be in possession of a valid travel document, ready to present if requested. Travellers themselves are liable for any expenses, which may arise in case travellers are refused entry due to missing travel documents. All travellers are strongly advised to bring along with them valid passport, as a passport is the only valid identification for international travel.

Leaving/entering the Schengen-area a valid passport is compulsory.

SAFETY

For safety reasons luggage and vehicles may be examined before entry is allowed on board. In case this is denied, the traveller may be refused to go on board with no right to claim compensation for the fare.

DANGEROUS LUGGAGE/SECURITY

Luggage which might cause considerable inconvenience to or endanger the safety of the vessel, human beings or goods must not be brought aboard. The carrier shall with regard to the circumstances, without any obligation to indemnify the passenger, be entitled to bring the luggage ashore, to render it harmless or to destroy it, if brought aboard without the carrier´s know ledge and written consent.

The passenger must not bring onboard any luggage or article which may be considered a safety hazard under international ship and port security code.

If the violation of the above provisions causes the vessel to be detained, restricted in operation or involves the imposing of a fine upon the carrier, the vessel or its owners the passenger is to indemnify the carrier for any and all costs and expenses caused there by including but not limited to the loss of revenue.

The traveller must observe all regulations in laws and international conventions, which con cern transport of dangerous goods/luggage.